Assistant Operations Manager
Responsibilities:
- Responsible for the day-to-day operations and maintenance of the property, as well as creating a hospitable experience for our Co-living residents
- Establish a professional communication and provide tip-top hospitality services to our residents, including managing check-ins / check-outs, enquiries and maintenance requests
- Conduct room viewings for residents who request for a room change, and follow-up with the necessary proper documentations in our property management system
- Roll out housekeeping rosters and coordinate in-room / external maintenance work with contractors
- Support the daily maintenance of the property, including assisting with basic fixes, conducting regular property inspections, and supervising scheduled maintenance works such as air-con servicing, electronic door lock reprogramming and landscaping works
- Manage incident reporting actively and take remedial actions to resolve the problems. Maintain good records of all incidents and maintenance tickets raised
- Ensure compliance of Safety & Building regulations and all other statutory requirements, including Fire Safety & CERT regulations
- Provide support for community events (e.g. wine tasting, mooncake festival, group yoga) held within the property
Requirements:
- Min. Diploma in Hospitality or relevant field
- At least 2 year(s) of experience in student hostel / serviced office operations management
- Experience in property / facilities management or front desk would be advantageous
- Good team player with interpersonal, analytical, presentation skills
- Service-orientated with pleasant disposition
- Experience in using MS Office
- Able to work on 5.5 days
