Operations Executive
Responsibilities:
- Overall responsible for the smooth and efficient operations of the properties
- Monitor day-to-day facilities and maintenance operations
- Involve in ad-hoc project management and to undertake feasibility studies
- Responsible for the setting up of SOP and to achieve KPIs
- Responsible for annual budget preparation, planning and controlling of operating expenses and improvement/maintenance works
- Supervise the front office, operations, housekeepers, security and maintenance staff and to ensure smooth daily operations
- Review processes and workflow to maximize tenant’s satisfaction
- Handle tenant’s complaints, maintain a record of feedback and take remedial actions to resolve issues
- Establish and maintain strong and positive relationships with all landlords, tenants, vendors and contractors
- Conduct regular inspections of properties and perform preventive maintenance to keep the property functioning in good condition
- Ensure compliance of safety & building regulations and all other statutory requirements
- Be part of the CERT team and assist in the coordination of drills, exercises and trainings to ensure it is carried out as per schedule
- Perform any ad-hoc task as assigned by the management
Requirements:
- Min. Diploma in Hospitality or relevant field
- Experience in property / facilities management / hospitality background would be advantageous
- Excellent communication skills and customer service-oriented attitude
- Quick-witted, initiatives, good team player and able to multi-task
- Result driven and able to work independently in a fast-paced environment
- Able to commit on 5.5 working days
