Coliwoo, its group of entities and its affiliated companies (collectively, “we“, “us” or “our“) respects the privacy of all our clients, customers and business contacts and we are committed to safeguarding all your personal data in accordance with Singapore’s Personal Data Protection Act (“PDPA”).
We do not sell, rent or trade your personal data to third parties for their marketing purposes without your explicit consent. We may disclose your personal data only (i) with your consent, (ii) as required or permitted by law, (iii) to our authorized service providers who are contractually bound to protect your data, or (iv) in connection with business transactions, subject to confidentiality obligations.
We are committed to transparency in our data handling practices. Please read this Privacy Policy to understand how we collect, use, disclose and protect your personal data.
This Privacy Policy applies to our websites, including all online services, tools, applications and any information submitted through this website (“Site“). It covers personal data collected from website visitors, customers, business partners, suppliers, employees and any individuals who interact with us.
By accessing or using our Site and services, you acknowledge that you have read, understood and agree to this Privacy Policy and our terms and conditions herein. Your continued use of our Site constitutes acceptance of any updates to this policy. You may withdraw your consent at any time by contacting us, subject to legal and contractual restrictions. If you do not agree with this Privacy Policy or our terms and conditions, please do not r access our Site or use our services.
For the purposes of this Privacy Policy, “personal data” refers to data, whether true or not, about an individual who can be identified from that data, or any other information to which we have or are likely to have access including data in our records as may be updated from time to time.
Generally, we use your personal data to facilitate the services you request and for our normal business operations, which include resolving disputes, troubleshooting, collecting fees, measuring consumer interest, informing you of offers and updates, customising your experience, and detecting fraud or criminal activity. At times, we may also analyse data across multiple users to identify misuse or resolve disputes, including identifying users using multiple User IDs or aliases. We review your personal data for accuracy and completeness.
You agree that we are allowed to use your personal data to improve on our marketing and promotional efforts, analyze Site usage, improve our content and product offerings, and customize the Site’s content, layout, and services. This helps us provide a smoother, safer and more tailored experience We may contact you with information, including targeted advertisements, administrative notices, product offerings, and other communications relevant to your use of the Site. By accepting the Privacy Policy, you expressly agree to receive this information.
We do not sell or rent any of your personal data to third parties for marketing without your explicit consent. However, your personal data may be disclosed in the normal scope of business to:
Third-party internet sites and services accessible through this Site have independent privacy and data collection practices, which are beyond our control. We assume no responsibility or liability for these external policies or actions.
Although we use industry-standard safeguards to protect your personal data, we cannot guarantee that your private communications and information will always remain secure. Examples of risks include lawful government requests, unlawful interception by third parties, or misuse by other users. Nevertheless, we take all reasonable steps to store your personal data in a secure environment protected from unauthorized access, modification, and disclosure, employing physical, electronic, and managerial safeguards. We will not sell, rent, loan, trade, lease or license any personal data collected at our Site and facilities.
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request via email to our Data Protection Officer at the contact details provided below.
Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us via email to our Data Protection Officer at the contact details provided below.
Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing via email to our Data Protection Officer at the contact details provided below.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have implemented appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption technologies such as “firewalls” and Secure Socket Layer (SSL), and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis. If you become aware of any security breach, please let us know as soon as possible.
Notwithstanding these measures, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure. We cannot be held responsible for unauthorized access to your personal data by third parties. While we strive to protect the security of your information using industry-standard practices, absolute security cannot be guaranteed.
We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing via email at the contact details provided below.
We may retain your personal data for as long as it is necessary to fulfil the purpose for which it was collected, or as required or permitted by applicable laws.
We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.
We operate this website from Singapore. Your personal data may be transferred outside of Singapore if it is necessary for our business operations including, but not limited to, service delivery, technical support, data processing or compliance with legal obligations. Whenever we transfer your personal data overseas, we will ensure it is protected to a standard no less stringent than the PDPA and such transfers comply with applicable data protection laws. If a cross-border transfer of personal data is required for purposes other than those mentioned above or is not covered by the PDPA, we will notify you and obtain your explicit consent.
You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, in the following manner:
Email: pdpa@coliwoo.com
This Privacy Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us. We reserve the right to update our Privacy Policy from time to time without any prior notice. Updates will be posted on our website and take effect upon posting. By continue to use our Site after changes are posted, you agree and accept the updated policy.
We welcome your comments regarding this Privacy Policy. If you have any questions or if you believe that we have not complied with this Privacy Policy, please contact us at pdpa@coliwoo.com.
We will respond to your query or complaint as soon as possible.